Please read these Terms of Use (“Terms,” “Terms of Use”) carefully before using the tallymaids.com website (the “Service”) operated by Tally Maids LLC (“us,” “we,” or “our”).

 

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

 

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

 

Account

 

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

 

Intellectual Property

 

The Service and its original content, features and functionality are and will remain the exclusive property of Tally Maids and its licensors.

 

Links To Other Websites

 

Our Service may contain links to third-party web sites or services that are not owned or controlled by Tally Maids LLC.

 

Tally Maids has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Tally Maids shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

 

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

Termination

 

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

 

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

 

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

 

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

 

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

 

Disclaimer

 

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

 

Governing Law

 

These Terms shall be governed and construed in accordance with the laws of The United States without regard to its conflict of law provisions.

 

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

 

Changes

 

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is made in this material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

 

Terms of Service

 

In order to prevent misunderstanding or miscommunication, the following is the Terms of Service that apply when booking a service with and hiring Tally Maids LLC:

 

All clients (residential, commercial, Airbnb, post-construction)

 

All clients, regardless of type, should read and understand these Terms of Service. These apply and are legally binding to all our clients who book a service with us over the phone or through our website.

 

Services

 

Tally Maids LLC provides interior residential, Airbnb, and commercial cleaning services only for residential and commercial properties. Only when hired to do a trash-out cleaning will we remove large amounts of clutter, items and trash to a client-provided dumpster container. Those trash-out cleaning services are at a different rate than our typical cleaning services.

 

Both the client and Tally Maids LLC and our Independent Contractors are responsible for clear communication and being responsible with the clients’ belongings and property. All incidents big or small are to be reported immediately.

 

Booking Confirmations

 

Booking service online does not guarantee you a spot for that day/time. You will be contacted by email or phone with a confirmation.

 

Cleaning Crew

 

We always work with solo cleaners, occasionally more cleaners may be needed due to the complexity of work or busy schedules. We do our best to limit the rotation of cleaners in your home. Our cleaners have been rigorously background screened prior to working with us, and you can rest assured that our cleaners have integrity and are held accountable.

 

Client Satisfaction

 

Tally Maids LLC guarantees client satisfaction. We typically charge a flat rate to perform cleaning services based on the average amount of time to complete the cleaning of your size home. If we miss something included in your cleaning, we will come back to correct it for no extra charge if informed within 24 hours. This guarantee is for 72 hours – you must notify and allow us back into the location to correct within 72 hours of the original cleaning. In addition to that, in the case we arrive at your home and determine you require additional services not booked, such as a deep clean, we will communicate the required changes and costs upfront. If you do not agree to the additional charges, we will perform your booked services but cannot guarantee you a complete cleaning. If we arrive at the home and determine there is excessive dust/dirt/grime/grease, we will add a heavy-duty cleaning fee to your booking.

 

Right To Refuse Services

 

Tally Maids LLC reserves the right to deny or terminate service because of safety concerns, inappropriate or uncomfortable situations, biohazard, pest infestation, weapons on premises, severe clutter or disconnected utilities. We have the choice to leave if the home is in an extremely unsanitary condition (i.e: mold, presence of blood, urine, feces, etc.) or they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot and you will be charged the cancellation fee.

 

Cleaning Day Preparation

 

Your price for cleaning is based on the cleaners focusing all of their time on cleaning. We ask that you take a few minutes to tidy up to allow the cleaners access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc. If you’d like our cleaners to do these tasks for you, please call the office in advance so that your cleaning fee may be adjusted for the additional time.

 

Add-On Services

 

These services are available for an extra charge: Clean interior windows and sills, Detail baseboards, Dishes, Clean inside kitchen cabinets, Clean inside oven, Clean inside fridge, Sweep garage, Clean patio, Carpet cleaning.

 

Pets

 

We will gladly work around pets. We ask that indoor activity is limited for cleaning efficiency and safety reasons. If your pet becomes anxious or presents a safety concern, Tally Maids LLC reserves the right to remove its workers from your home. Tally Maids LLC contractors are instructed not to enter a house if they believe an animal is a threat. Pets may behave differently if a family member is not present. If removal of our cleaner is due to aggressive pets, our cancellation policy will apply.

 

Service Fees

 

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive and find that the job will require extra time, we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.

 

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, Tally Maids will contact the client to discuss the price or service revisions if the cleaning time differs drastically from the original bid.

 

Rate Increases

 

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of client’s established service schedule, home, or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.

 

Customer rate could be increased annually, by an amount not-to-exceed 10% of client’s current rate. Customer will be notified 30 days in advance for any rate increase.

 

Lockouts

 

Client shall make the service location accessible to Tally Maids personnel on the scheduled service day. If the team is locked out of Client’s home, every effort will be made to establish contact with Client to arrange for entry into the home, if contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged 50% or a $75 late cancellation fee, this fee is necessary to compensate unexpected lost revenue and time travel. To avoid the fee, provide us with a key or code to gain entry to your home or office.

 

Recurring Service Discount

 

Recurring discounts begin AFTER the first cleaning service. If you skip cleanings so that your cleaning frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

 

Hourly Service

 

If you requested hourly service, have a prioritized list available. Our crew will begin at the top of the list and work the way down until time is up.

*We do not offer recurring discounts for hourly cleaning or Short Term Rental (STRs) or Airbnb cleaning.*

 

Recleans

 

All re-cleanings and refunds need to happen within three (3) days of the original service. We appreciate the chance to make things right with a re-cleaning before any refunds. Per our policy, we can’t issue any refunds without doing a re-cleaning first. In addition, we won’t be able to offer a refund or a re-cleaning if you try to hire our teams independently of Tally Maids, are offensive or abusive to our teams, or you didn’t have running water or power during the time of the initial cleaning.

 

Use of Homeowner’s Equipment

 

If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

 

Cleaners Arrival Window

 

We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices and avoid trip fees. If you require a specific time, we will make every effort to accommodate your request, however, no times are guaranteed.

 

Due to the unpredictable nature of our business and unforeseen circumstances, traffic jams, weather, mechanical problems, allow us the flexibility of scheduling our cleaning between 8:00 am & 5:00 pm.

 

We generally do not run more than 30 minutes earlier nor more than 60 minutes later than the scheduled appointment time, if we are running late we will call you or text you.

 

Uncontrollable Natural Events And Inclement Weather

 

Please keep in mind that residential cleaning has some unpredictable circumstances such as vehicle accidents on the road or health emergencies with the cleaning individual that may lead to last-minute rescheduling in rare instances. It may be best to schedule your cleanings in advance of having an event or turning over a property. We are not responsible for any outcomes resulting from an emergency reschedule due to the cleaner’s inability to work. We will be closed for business when weather conditions prevent Tallahassee and Surrounding area schools from opening.

 

Right to Reschedule

 

In order to respect all clients’ schedules, if your cleaning requires much more time than discussed, we reserve the right to schedule the additional cleaning time for a different day.

 

Photos

 

As proof of work, we will take before and after photos of areas of the home. This is to ensure there is proof work was completed and there are no discrepancies as a result. Unless specifically requested by the customer to not take photos, we reserve the right to use these photos as marketing material as long as there is no identifying information in the photos.

 

Moving of furniture/other large items

 

By booking a cleaning service with Tally Maids, I understand that my cleaning team will not move large furniture heavier than 20 lbs or kitchen appliances. It is my responsibility to move these items if I want the areas around them cleaned.

 

Damages

 

We will make every effort not to break or damage items, but accidents do happen. In the event the Tally Maids’ cleaner accidentally breaks or damages something in your home, it must be reported within 48 hours. Pictures must be provided for broken items or damaged areas to either <[email protected]> or texted to 850-518-7155. You must allow us to send a professional to assess the damage and perform repairs in the case we damage something. You must allow us to replace items in the case we break something. Failure to report damages within 48 hours results in the customer assuming liability. Failure to allow us to repair or replace damages results in the customer assuming liability. Tally Maids cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

 

Cleaning Supplies

 

The Tally Maids’ cleaner agrees to provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and broom) required to carry out the service, unless other arrangements have been made with Tally Maids. Any cleaning equipment provided by the customer, should be safe and in full working order.

 

Booking Reminders

 

Client agrees to receive both text and email reminders regarding their upcoming booking. They may opt out at any time by logging into their account to update their notifications OR contacting us to update your notifications.

 

The client must allow the cleaner access to hot water and electricity.

 

Holidays

 

Tally Maids LLC, does not do holiday visits. If your scheduled day falls on a holiday, we will contact you to reschedule. The following holidays will be observed:

 

• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas Day
• New Year’s Day

 

Payment Terms

 

We require a credit card to be on file with our credit card processor. We use a virtual terminal – no client information is saved anywhere on Tally Maids LLC’s computer or server. We place a hold/pre-authorization on the card on file 24-48 hours before service to ensure availability of funds. At the end of each service, we charge clients’ cards from cleaning completed that day and any work completed after the end of working hours the prior day.

 

Late Cancellation Fee

 

Because we need notice to be able to replace a client’s missed cleaning, cleanings must be canceled one (1) business day before your booking. If a booking is canceled less than 24 hours before a scheduled service, we reserve the right to charge a $75 late cancellation fee. Schedule changes and cancellations must be made during our business hours Monday through Friday, 8am to 6pm. After hours calls or texts will not be acknowledged or considered tendered until 8am the following business day. If a booking is canceled less than 4 hours before a scheduled service or while the cleaner is onsite, we reserve the right to charge 50% of the service charge late cancellation fee.

 

Credit card payment declined

 

If a credit card payment is declined, we will call the client to get corrected information. No extra fees are charged if paid within 5 days.

 

Bank fees

 

Any bank fees charged to Tally Maids LLC will be the responsibility of the client to reimburse the company. Full reimbursement, including original amount and any bank charges, is expected within 5 days. After 5 days, the client is charged a $25 per week (7 days) late fee. After 30 days of non-payment, we will file a complaint with the small claims court of Leon County.

 

Any wording, image, or other content found on Tally Maids LLC’s website, blog, Facebook page, or any other company-managed website or social media pages are the sole responsibility and ownership of the owners of Tally Maids LLC.

 

The laws of the State of Florida dictate, determine, and describe the responsibilities of both parties (Tally Maids LLC and its client) in any matter of contention. Tally Maids LLC reserves the right to bring about court action if necessary, to retrieve payment. This will be done in Leon County, Florida where Tally Maids LLC is registered.

 

Contact Us

 

If you have any questions about these Terms, please contact us via email at [email protected].